Exciting Counseling Center Leadership Opportunity 

Cal Poly Pomona is pleased to invite applications and nominations for the position of Director of Counseling and Psychological Services. The Director will provide leadership and direction for a dedicated staff of mental health practitioners as they support students through direct service, outreach, consultation, and crisis intervention. In addition to providing guidance and consultation to the staff, the Director will be expected to develop strong, collaborative working relationships across campus to facilitate efforts to support student wellbeing and success. This is an exciting opportunity for an experienced professional to provide innovative solutions to meeting the needs of an increasingly diverse student population in a dynamic environment. 

Counseling and Psychological Services (CAPS), which includes Survivor Advocacy Services, is one component of the Campus Health and Wellbeing Cluster with the Division of Student Affairs. This new cluster stresses the University’s commitment to preventative and holistic approaches to wellbeing in support of students and the institution’s mission and strategic plan. In addition to CAPS, this cluster includes Student Health and Wellness and the Disability Resource Center. The Director reports to the Associate Vice President for Campus Health and Wellbeing (AVP) and serves on the Poly Cares Team (Behavioral Intervention Team). The Director interacts regularly with staff, faculty, students, and other members of the campus community in order to consult and educate on topics related to student mental health and emotional wellbeing.

Position Summary

The Director is responsible for the overall administration and strategic direction of Counseling and Psychological Services (CAPS), including Survivor Advocacy Services. Primary duties of the Director include: the assessment of student counseling needs; the development and facilitation of the unit’s services and programs; and personnel management and fiscal planning. The Director is involved in the development of campus-wide policies and procedures regarding the health and wellbeing needs of students, and provides outreach, consultation, crisis intervention, survivor advocacy services, and training.

The responsibilities of the Director include, but are not limited to:

  • Supervising professional counselors, administrative assistants, and non-licensed counselors;
  • Interacting closely with every level of departmental personnel and collaborating with virtually every constituency on campus on a regular basis;
  • Addressing confidential and sensitive matters emanating from within and outside of Counseling and Psychological Services;
  • Responding to questions and situations, especially crises, with judgment, confidentiality, tact, discretion, knowledge, and diplomacy;
  • Organizing and/or providing training sessions and professional development opportunities to promote collegiality, optimum and ethical performance, and teamwork;
  • Ensuring that legal and ethical standards are upheld in the department;
  • Overseeing the process of clinical data collection in a manner that protects client rights and the quality of mental health care; researching and writing reports related to departmental programs and services;
  • Ensuring the development, maintenance, and revision of the department’s policy and procedure manual;
  • As needed, providing counseling services including crisis coverage and emergency intervention, treatment planning, and case management; facilitating on-campus and external resources when appropriate;
  • Providing training, outreach services, consultation and/or psycho-educational programs to constituencies on campus, and serving as a resource to offices in an effort to enhance student life, community living, and student retention;
  • Meeting with and updating the Associate Vice President and responding to other administrative requests that serve to assist the campus community; and
  • Performing other responsibilities and duties in order to meet the expectations of the position and the department.


  • Master’s degree in a clinical mental health discipline from an accredited program; doctorate in a clinical mental health discipline preferred.
  • Licensed, or eligible for licensure, as a mental health care provider by the State of California. If not currently licensed in California, must obtain license within one year of appointment.
  • At least three years of relevant and successful experience in a comparably complex and sized university counseling center and/or mental health organization, including experience supervising and evaluating employees, resolving conflicts, and encouraging a diverse staff to work well together.
  • At least three years of experience supervising, training, and evaluating graduate-level interns and trainees.
  • Knowledge of and expertise with mental health models, accreditation standards, and policies and procedures related to the field of psychology.
  • Background in developing and facilitating programs, outreach services, consultation and/or mediation interventions.
  • Demonstrated experience and working knowledge of legal and ethical guidelines in the disciplines included in CAPS (Psychology, Social Work, Marriage and Family, etc.). 
  • Expertise and/or experience in crisis intervention and working with a broad range of presenting problems and constituencies.
  • Experience working with data collection, needs assessment, mental health surveys, and outcome measures to assess service effectiveness and to promote quality improvement.
  • Demonstrated ability to counsel individuals utilizing professional therapy orientation, techniques, and strategies, while meeting the needs of a multicultural, multi-gendered, and multi-aged clientele.
  • Demonstrated ability to respond to situations with knowledge and understanding of diversity issues and cultural factors.
  • Excellent communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise notes documents, and reports.
  • Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization.
  • Demonstrated ability to make independent decisions, exercise sound judgment, and to multitask and set priorities.
  • Demonstrated experience with the developmental needs of university/college students.
  • Knowledge and experience with integrated health and wellbeing models.
  • Knowledge of Electronic Medical Record systems.

Preferred Qualifications:

  • Knowledge of or ability to understand the role and functioning of a counseling center in a higher education setting.
  • Previous experience working in a college or university counseling center, Student Affairs, and/or in higher education.
  • Background or experience working with Behavioral Intervention or Crisis Management Teams.
  • Research background and/or experience related to mental health services; experience with data collection/analysis and related report writing.
  • Experience in training and outreach series in a university or similar setting.

About Cal Poly Pomona

Ranked one of the best public universities in the West by U.S. News & World Report, Cal Poly Pomona is known for its polytechnic identity and learn-by-doing approach to education. The university recognizes that students who solve classroom problems today have an advantage as employees solving real-world problems tomorrow. Faculty in all disciplines apply theory to practice, providing students numerous opportunities to use their knowledge in hands-on projects, research collaborations, and valuable internship and service-learning programs.

Cal Poly Pomona, which is located on 1,438 acres in Los Angeles County, offers a valuable blend of affordability, access and academic excellence, which helps low-income students reach personal, career and financial success. The University’s 25,000 ethnically diverse students are enrolled in 52 baccalaureate and 26 master’s degree programs with approximately 1,200 faculty. It is consistently ranked as one of the best college investments in the country. To learn more about Cal Poly Pomona, please visit: https://www.cpp.edu.

Application Procedure and Timeline

The University has partnered with Keeling & Associates, LLC, in this search process. Application materials should include a resume/curriculum vitae and a letter of interest, preferably in PDF format, and must be sent to recruiting@keelingassociates.com. The subject line of the email should read “Cal Poly Pomona – Director of Counseling.”  A confidential review of applications will begin on May 3, 2018 and will continue until the appointment is made.

Confidential inquiries and nominations should be addressed to Dr. Jan Walbert, Vice President and Senior Consultant for Executive Search, Keeling & Associates at jwalbert@KeelingAssociates.com.

California State Polytechnic University, Pomona is an Equal Opportunity, Affirmative Action Employer. The University seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the people of California, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning. Cal Poly Pomona subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. The University hires only individuals lawfully authorized to work in the United States. As required by the Clery Disclosure Act, the university’s annual security report is available at http://www.cpp.edu/~police/annual-security-report.shtml. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.