Organizational Effectiveness

“Organizational effectiveness” incorporates a variety of project types that are focused on assessing and strengthening organizations and their operations, programs, and services. Some are problem-oriented; others respond to new opportunities. All rest on a foundation of quality improvement and have the common purpose of fostering better outcomes for students and institutions. In most, we closely examine how well an organization or program uses resources of all kinds and how its work aligns with pertinent standards and best practices. These reviews embrace a strategic perspective—defining a “way forward” for an organization or program, or for faculty and/or staff who learn to work together differently. Some require and benefit from new survey research or integrative analyses of multiple existing data sets.

To each review, K&A brings an objective, external perspective and a track record of deep experience and uncompromising integrity.

Examples include:

  • Reviews of organizational structure, workflow and work process, positions and relationships among positions, efficiency and productivity, and assessment of operational results and outcomes.

  • Reviews of student affairs/student life divisions, departments, programs, and services, including their roles in student learning and their relationships and collaboration with academic affairs; in particular, health-related programs and services (see next bullet).

  • Reviews and/or development of future strategy for health-related programs and services (integrated or independent health, counseling/mental health, and health promotion/prevention programs). K&A has provided national leadership in health-related programs for students for more than 25 years and has completed more than 120 reviews that have strengthened student health and/or counseling programs and services at a broad and diverse range of colleges and universities.

  • Reviews of academic support services and the structures in which they operate, including assessments of the value and effectiveness of academic or career advising.

  • Assessments and recommendations for strengthening campus culture—especially, but not only, student social culture, the quality of the social and learning environments, and the alignment of culture with institutional purposes, mission, and values. Most of these projects emphasize community and student, faculty, and staff engagement. Some include a particular focus on Greek letter organizations and their roles on campus.

  • Feasibility or projected outcome analyses of proposed changes or innovations in organizational structure, leadership, staffing or business models, resources, or programs and services.