Johns Hopkins University is seeking an innovative, collaborative, and experienced leader to serve as the inaugural Director of Clinical Services. Grounded in the values of equity and inclusion, this position presents a unique opportunity to integrate and transform the service delivery model for all locations, and supervise the clinical operations of the East Baltimore, Charles Village, and Washington, D.C. clinics that serve undergraduate, graduate, and professional students and trainees.

In support of the well-being of a diverse community of learners, this position offers an exciting opportunity to meaningfully innovate the clinical service delivery model for in-person and tele-health services to provide quality, equitable mental health care to the student community. The Director of Clinical Services is a key member of the newly expanded and restructured mental health services leadership team in the division of Student Health and Well-being which prioritizes innovative delivery models to meet the evolving needs of the student community. The Director works collaboratively with members of the leadership team to develop a comprehensive system of culturally competent, evidence-based care. This role coordinates medication management with the Director of Psychiatry and supports the AAAHC accreditation process, data management and reporting, clinical policy and procedure development, and assessment of outcomes and quality improvement.

 

ABOUT JOHNS HOPKINS UNIVERSITY

America’s first research university, Johns Hopkins University continues to bring knowledge and discoveries to the world. Since 1876, Johns Hopkins University has endeavored to achieve three main goals: to educate its students and cultivate their capacity for lifelong learning, to foster independent and original research, and to bring the benefits of discovery to the world.

Johns Hopkins University enrolls more than 24,000 full-time and part-time students in nine academic divisions. Imagine a traditional college setting with tree-lined pathways, red-brick facilities, and expansive green quads in the heart of a large city – a hub of social, cultural, and economic activity with a small-town feel.

Johns Hopkins University is Maryland’s largest employer and is a vibrant workplace attracting and retaining bright minds and high-performing staff. The University provides an extremely competitive fringe benefit plan to help faculty and staff pursue productive and fulfilling professional and personal lives including paid time off, health and life insurance, wellness programs, retirement plans, and tuition assistance just to name a few. For a full list of benefits and work-life, please visit https://hr.jhu.edu/benefits-worklife/.

 

POSITION SUMMARY

Reporting to the Chief Mental Health Director, this role will serve as the designated person in-charge in the absence of the Chief. This position holds responsibility for the development and oversight of the clinical service delivery model for all locations of Mental Health Services, which will incorporate a range of visit types including initial consultations, brief individual therapy, group programs, single-session counseling, and intensive services for individuals who may be stepping down from or at risk of entering higher levels of care.

The Director will supervise the Associate Directors who are responsible for the day-to-day clinical operations of the East Baltimore and Charles Village clinics, oversee the clinical services model for the Washington, D.C. clinic, as well as supervise the Assistant Director of Group Programming. Additional supervisory responsibilities may evolve over time. This position will have multiple reporting locations (East Baltimore, Charles Village, and occasionally Washington D.C.) during the work week. Flexible hours are required at key times in the academic year (e.g., orientation and special events) including evenings and weekends. The Director of Clinical Services will be a member of the MHS leadership team call schedule, which provides consultative support to the JHU Behavioral Health Crisis Support Team and contracted on-call services.

 

PRIMARY RESPONSIBILITIES

Clinical Services Administration (70%)

  • Creates a warm and welcoming clinical environment where clients feel supported and respected as they pursue their personal, academic, and professional goals.
  • Develops and implements a mental health service (MHS)-wide clinical service delivery model to meet a wide range of learner needs. Collaborates closely with the Director of Psychiatry to implement psychiatry service model that ensures continuity of care and well-defined referral processes.
  • Refines system of clinical appointment types and note templates to ensure capture of key performance metrics and data to support assessment of clinical service delivery model.
  • Directs, develops and maintains (in collaboration with the MHS leadership team) clinical service delivery reporting and data management, including utilization, demographics, staff service metrics, and other key performance indicators monthly and as requested by the Chief.
  • Develops, maintains, and reviews clinical policies and procedures and other written materials to reflect current practice and maintain fidelity to accreditation standards.
  • Refines system of suicide risk management across the practice that utilizes clinical consultation and evidence-based tools (CAMS, CCAPS) to ensure appropriate intervention with high-risk clients.
  • In close collaboration with the Director of Psychiatry, identifies and defines clinical systems issues; develops and implements effective solutions to ensure equitable and consistent clinical service delivery across a range of therapeutic modalities.
  • Ensures that clinical staff maintains fidelity to philosophy of care and scope of service through program evaluation, regular review of scheduling, individual clinical work plans, treatment outcome measures, peer chart review, and other relevant processes.
  • Oversees clinical schedules, direct clinical service commitments for staff, visit type availability and advises and consults with Associate Directors and scheduling staff on the management of clinic flow.
  • In collaboration with the Director of Crisis, Consultation and Case Management, develops and oversees back-up on-call schedule.

Supervision (20%)

  • Provides leadership, supervision, and consultation to associate directors of clinical services and direct reports.
  • Effectively manages direct reports, including goal setting, performance evaluations, performance management, and related HR processes.
  • Leads or participates in key MHS staff recruitment and hiring processes.
  • In consultation with the MHS leadership team, develops and oversees onboarding plans for new clinical staff across the practice.
  • Leads clinical services leadership team meetings and other meetings as required.
  • Serves as person-in-charge and representative of MHS in the absence of Chief Mental Health Director.

Collaborative and Other Activities (10%)

  • Leads and participates in multi-disciplinary clinical and administrative teams, including case consultation, peer chart reviews, committees.
  • Leads and participates in training programs and professional development of staff through provision of didactic training, consultation, and seminars.
  • Remains abreast of current literature and research on student behavioral health and evidenced-based intervention strategies.
  • Participates in MHS leadership team consultation on-call rotation.
  • Actively contributes to MHS leadership team activities and strategic planning.
  • Other duties as assigned.

 

QUALIFICATIONS

  • Doctoral degree in Psychology from an APA-approved program and an APA-approved (or equivalent) internship.
  • Must be licensed as a Psychologist in Maryland and Washington D.C. or license-eligible (licensed as a psychologist in another state, meets SPE/hours requirements to be licensed in Maryland and Washington D.C. within 6 months).
  • Eight or more years of post-licensure clinical practice.
  • Three or more years of progressive leadership experience.
  • Minimum of two years in a supervisory role responsible for the management and evaluation of employees.

 

PREFERRED QUALIFICATIONS

  • Training and four or more years of experience working with individuals from traditionally underserved identities – including but not limited to first generation, LGBTQIA+, BIPOC, Latinx, and international learner populations.
  • Demonstrated commitment to diversity, equity, inclusion, and belonging in clinical work and all professional activities.
  • Experience in a university/higher education setting.
  • Experience in the following areas:
    • AAAHC accreditation
    • Informatics and data management
    • Electronic Health Record expertise
    • Quality improvement and program assessment
    • Working in a complex organization with multiple sites

 

APPLICATION PROCESS

Johns Hopkins University has partnered with Keeling & Associates in this search process. Applications should include a cover letter and resume and must be sent, preferably in PDF format, to recruiting@KeelingAssociates.com. The subject line of the email should read “JHU—Director of Clinical Services.” Confidential inquiries and nominations should be addressed to Dr. Liliana Rodriguez, Senior Consultant for Executive Search, Keeling & Associates, at lrodriguez@keelingassociates.com. Applications received by August 11, 2023 will receive full consideration. The process will continue until the position is filled.

Johns Hopkins University is deeply committed to the dignity and equality of all persons—inclusive of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, and veteran status.